Our Terms and Conditions

TERMS & CONDITIONS, INSPECTION DISCLAIMER & CONDITIONS OF BUSINESS

Introduction

These Terms & Conditions apply to all services provided by us and to all bookings, enquiries, inspections, diagnostics, repairs, servicing, maintenance, programming, cleaning services, and any other work undertaken by us.

These Terms & Conditions apply regardless of whether a booking is made by telephone, text message, WhatsApp, email, social media, messaging application, in person, or by any other means of communication.

By requesting a quotation, making a booking, authorising diagnostic work, delivering a vehicle to our premises, authorising repairs, servicing, programming, inspections, cleaning services, maintenance work, or allowing any work to proceed, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

These terms are intended to clarify the scope of our services and do not affect your statutory rights under applicable consumer protection legislation.

 

Vehicle Information

Customers may be asked to provide information including:

• Full name
• Address
• Email address
• Contact telephone number
• Vehicle registration number
• Vehicle make and model
• Current mileage
• Details of any faults, warning lights, symptoms, noises, leaks, repairs, modifications, or concerns

Customers are responsible for ensuring that all information provided is accurate and complete to the best of their knowledge.

 

Customer Disclosure of Vehicle Information

Customers must disclose any known faults, previous repairs, accident damage, warning lights, engine or transmission concerns, electrical faults, software modifications, tuning, remapping, component failures, or previous diagnostic work carried out on the vehicle.

Failure to disclose relevant information may significantly increase the time required to diagnose, inspect, or repair a vehicle and may result in additional labour charges. Any additional time required as a result of incomplete, inaccurate, misleading, or withheld information will be charged at our prevailing labour rate.

We reserve the right to revise quotations, estimates, and timescales where previously undisclosed information affects the scope of work required.

 

Scope of Inspection

Unless otherwise agreed in writing, vehicle inspections are visual and non-invasive in nature.

Inspections are limited to components, systems, and areas that can reasonably be accessed, viewed, heard, tested, or assessed without dismantling major assemblies or carrying out extensive strip-down procedures.

Our inspections are not equivalent to:

• A manufacturer-approved warranty inspection
• A pre-purchase guarantee
• An MOT test
• A comprehensive engineering report
• A full mechanical strip-down examination

Any findings, recommendations, or opinions provided are based solely on the condition of the vehicle at the time of inspection.

 

Diagnostics and Fault Investigation

Vehicle diagnostics and fault-finding are investigative processes.

Whilst we use professional diagnostic equipment, technical information, manufacturer data, and our experience to identify faults, some issues may be intermittent, hidden, unrelated, developing, or only become apparent after further testing or disassembly.

Accordingly:

• A diagnostic assessment does not guarantee that all faults will be identified.
• Additional faults may become apparent during or after repairs.
• Further diagnostic work may be required to accurately determine the root cause of a fault.
• Estimates of likely causes are based on information available at the time and may change as further information becomes available.

 

Diagnostic Charges

Diagnostic work is a professional service involving the use of specialist equipment, technical information, testing procedures, inspection, fault-finding expertise, and technician time.

Diagnostic charges apply for the time spent investigating, testing, inspecting, and identifying faults, regardless of whether a fault is ultimately identified, a repair is authorised, or a repair successfully resolves the concern.

Customers acknowledge that diagnosis is an investigative process and that some faults may be intermittent, hidden, influenced by multiple contributing factors, or not present during testing.

Accordingly:

• Diagnostic charges remain payable regardless of outcome.
• Diagnostic charges remain payable even if the customer elects not to proceed with any recommended repairs.
• Diagnostic charges remain payable where additional investigation is recommended but declined by the customer.
• Diagnostic charges remain payable where faults are found to be caused by previous repairs, modifications, aftermarket equipment, customer-supplied components, software alterations, or factors outside our control.
• Time spent dismantling, testing, road testing, programming, technical research, data analysis, or reassembly forms part of the diagnostic process and may be chargeable.

Unless otherwise agreed in writing, diagnostic charges relate solely to the investigation undertaken and do not include repair work, replacement parts, programming, coding, or additional labour subsequently required.

Any estimate provided following diagnosis is separate from the diagnostic charge and will require customer authorisation before further work is carried out.

Essential Preparatory Work, Safety and Vehicle Protection

The Customer acknowledges that, in certain circumstances, it may be necessary for the Company to carry out preparatory, protective, safety-related, or enabling work before the requested inspection, diagnosis, testing, repair, programming, servicing, maintenance, cleaning service, or any other work can be undertaken.

Such work may be required to:

• Protect the safety of employees, contractors, customers, or third parties;
• Prevent further damage to the vehicle, engine, transmission, turbocharger, emissions systems, electrical systems, or other components;
• Allow the requested work, diagnosis, testing, inspection, or repair to be carried out safely, correctly, and in accordance with accepted industry standards;
• Comply with manufacturer procedures, technical requirements, health and safety obligations, or professional working practices.

Examples include, but are not limited to:

• Replenishing or replacing engine oil where oil levels are insufficient for safe engine operation or testing;
• Refilling coolant where coolant levels are insufficient for safe operation or diagnosis;
• Repairing, securing, or isolating significant fluid leaks;
• Replacing damaged, missing, unsafe, or unserviceable components required to permit testing or inspection;
• Carrying out preliminary inspections, safety checks, diagnostic procedures, or assessments necessary to establish the condition of the vehicle;
• Recovering fault codes, checking fluid levels, carrying out compression tests, leak-down tests, or other investigative procedures required before further work can proceed.

The Customer acknowledges that the Company cannot safely diagnose, inspect, road test, run, operate, or assess a vehicle where doing so may create a risk of injury, damage to property, damage to workshop equipment, damage to diagnostic equipment, or further damage to the vehicle itself.

By authorising the Company to undertake any investigation, diagnosis, inspection, testing, repair, servicing, maintenance, programming, cleaning service, or other work, the Customer authorises the Company to carry out such preparatory work as the Company reasonably considers necessary to enable the requested work to proceed safely and correctly.

Where reasonably practicable, the Company will seek the Customer's approval before undertaking additional chargeable work. However, where immediate action is reasonably necessary to protect personnel, equipment, workshop facilities, or the vehicle from damage, or to enable safe diagnosis, inspection, testing, or repair, the Company reserves the right to undertake such work and charge the Customer accordingly.

The Company reserves the right to refuse, suspend, postpone, or discontinue any inspection, diagnosis, testing, repair, servicing, maintenance, programming, cleaning service, or other work where the Customer declines to authorise preparatory work that the Company reasonably considers necessary for safety, technical, operational, or vehicle protection reasons.

The Company shall not be liable for any delay, inability to complete the requested work, incomplete diagnosis, additional costs, consequential losses, or further vehicle damage arising from the Customer's refusal to authorise such preparatory work.

For the avoidance of doubt, where a vehicle is presented with insufficient engine oil, insufficient coolant, significant fluid loss, mechanical defects, electrical faults, safety defects, or any other condition that prevents safe operation or testing, the Company may require corrective action to be undertaken before any further diagnosis, testing, inspection, or repair can proceed. The costs of such corrective action shall be payable by the Customer.

Additional Inspection and Investigation

Where customers request investigation of additional faults, systems, or concerns outside the scope of the original booking, additional charges may apply.

No additional chargeable work will be undertaken without prior customer authorisation wherever reasonably practicable.

 

Pre-Existing Faults and Hidden Defects

Vehicles are complex mechanical and electrical systems that may contain hidden, latent, intermittent, developing, or pre-existing faults.

We cannot be held responsible for:

• Faults that existed before the vehicle arrived with us.
• Defects concealed by previous repairs, modifications, accident damage, corrosion, contamination, or component failure.
• Issues that were not reasonably discoverable during inspection or diagnosis.
• Subsequent failures of aged, worn, weakened, or deteriorated components.
• Additional faults revealed during repair, dismantling, testing, programming, or operation of the vehicle.

The discovery of one fault does not imply that other faults are absent.

 

Vehicle Age, Mileage and Condition

Customers acknowledge that older vehicles and higher-mileage vehicles may contain components affected by:

• Wear and tear
• Corrosion
• Fatigue
• Previous repairs
• Previous modifications
• Age-related deterioration

The failure of such components during normal diagnosis, testing, removal, installation, or operation may occur despite reasonable care being exercised.

Where components fail due to age, corrosion, seizure, wear, or pre-existing deterioration, we shall not be liable for replacement costs arising solely from those conditions.

12-Month Parts and Labour Warranty

Warrington 4x4 provides a 12-month parts and labour warranty on parts supplied and fitted by Warrington 4x4 and workmanship carried out by Warrington 4x4, subject to the terms, conditions, exclusions, and limitations set out below.

Nature of Warranty

This warranty is a warranty provided solely by Warrington 4x4 and is not a manufacturer’s warranty, insurance-backed warranty, third-party warranty, or guarantee provided by any other organisation.

The warranty is limited to the repair, replacement, or rectification of defective parts supplied by Warrington 4x4 and/or defective workmanship carried out by Warrington 4x4.

The warranty applies only to the original Customer named on the invoice and is not transferable to any subsequent owner, keeper, purchaser, or third party unless expressly agreed in writing by Warrington 4x4.

Mileage and Usage Restrictions

Unless otherwise agreed in writing before work is undertaken, this warranty applies only to vehicles operated within a maximum annual mileage of 15,000 miles per annum.

This warranty does not apply to vehicles used for:

• Taxi, private hire, chauffeur, ride-hailing, or hackney carriage services;
• Courier, delivery, haulage, logistics, or commercial distribution services;
• Driving instruction or driver training;
• Vehicle rental, self-drive hire, lease hire, or fleet operations;
• Emergency service, security, enforcement, or specialist operational use;
• Motorsport, racing, rallying, drifting, sprinting, drag racing, time trials, track days, competition use, or speed testing;
• Off-road competition use;
• Any commercial or business use involving abnormal operating conditions.

Warrington 4x4 reserves the right to reject any warranty claim where the vehicle has exceeded the mileage limitations or has been used for any excluded purpose.

Customer Obligations

The Customer must immediately notify Warrington 4x4 upon becoming aware of any fault, concern, warning light, abnormal noise, vibration, fluid leak, performance issue, or other condition that may give rise to a warranty claim.

The Customer must cease operating the vehicle where continued use may cause further damage.

Continued use of the vehicle after a fault becomes apparent may invalidate the warranty to the extent that such use contributes to or worsens the damage.

Warranty Inspection Procedure

Before any warranty claim will be considered, the Customer must return the vehicle to Warrington 4x4 for inspection, testing, diagnosis, and assessment.

Warrington 4x4 shall be given the first and sole opportunity to inspect the vehicle and determine whether any reported fault is attributable to parts supplied by Warrington 4x4 or workmanship carried out by Warrington 4x4.

The findings of Warrington 4x4 following inspection, testing, and diagnosis shall determine whether a warranty claim is accepted.

Diagnostic Charges

All warranty claims are subject to an initial diagnostic and inspection charge of £75.00 plus VAT.

The Customer shall be responsible for payment of this charge before diagnostic work is commenced.

Where Warrington 4x4 determines that the fault is covered under this warranty and is directly attributable to parts supplied by Warrington 4x4 or workmanship carried out by Warrington 4x4, the diagnostic charge shall be refunded or credited against the repair invoice at Warrington 4x4’s discretion.

Where no fault is found, the fault is not covered by warranty, the fault is unrelated to Warrington 4x4’s work, or the warranty claim is rejected, the diagnostic charge shall remain payable by the Customer.

Recovery and Transportation Costs

The Customer is responsible for arranging and paying for the recovery, transportation, or delivery of the vehicle to Warrington 4x4 for inspection and assessment of any warranty claim.

Where Warrington 4x4 accepts that a fault is covered by this warranty and is directly attributable to parts supplied by Warrington 4x4 or workmanship carried out by Warrington 4x4, Warrington 4x4 will reimburse reasonable recovery or transportation costs, provided such costs were approved in advance by Warrington 4x4.

Where a claim is rejected or the fault is found not to be covered by warranty, all recovery, transportation, inspection, and diagnostic costs shall remain the responsibility of the Customer.

Third-Party Repairs

Under no circumstances shall the Customer authorise, commission, or permit repairs, diagnostics, inspections, dismantling, replacement of parts, or remedial work by any third-party garage, workshop, technician, engineer, specialist, recovery operator, or other individual or company without the prior written consent of Warrington 4x4.

Warrington 4x4 shall not be liable for and will not reimburse any costs, charges, labour, diagnostics, inspections, parts, recovery fees, transportation costs, storage charges, or any other expenses incurred by a third party without prior written authorisation from Warrington 4x4.

Any unauthorised third-party diagnosis, dismantling, repair, modification, adjustment, or replacement of components may invalidate this warranty in full.

Warranty Exclusions

This warranty does not cover faults, failures, damage, or losses arising from:

• Normal wear and tear;
• Age-related deterioration;
• Corrosion, contamination, fatigue, or environmental exposure;
• Misuse, abuse, neglect, or improper operation;
• Lack of maintenance or failure to follow manufacturer servicing requirements;
• Failure to maintain correct oil, coolant, transmission fluid, AdBlue, or other fluid levels;
• Overheating, lubrication failure, coolant loss, fuel contamination, or operation with insufficient fluids;
• Accidents, collisions, impact damage, fire, theft, vandalism, flooding, or water ingress;
• Vehicle modifications, tuning, remapping, software alterations, emissions modifications, or performance enhancements;
• Customer-supplied parts or components;
• Faults in components not supplied or fitted by Warrington 4x4;
• Pre-existing faults, unrelated faults, or consequential failures of other components;
• Repairs or modifications carried out by third parties;
• Competition, motorsport, or excluded vehicle use;
• Circumstances beyond the reasonable control of Warrington 4x4.

Warranty Determination and Right to Refuse Claims

Warrington 4x4 reserves the right to investigate, inspect, diagnose, dismantle, test, road test, and otherwise assess any vehicle, component, or reported fault forming the subject of a warranty claim.

Where Warrington 4x4 reasonably believes, suspects, or determines that a reported fault, damage, defect, or failure may have arisen wholly or partly from any circumstance excluded under this warranty, Warrington 4x4 reserves the right to refuse, reject, limit, or withdraw warranty cover.

Such circumstances include, but are not limited to:

• Excessive mileage;
• Commercial vehicle use;
• Taxi, private hire, courier, fleet, or business use;
• Motorsport, racing, track use, competition use, or performance driving;
• Misuse, neglect, abuse, or improper operation;
• Lack of maintenance;
• Overheating;
• Oil starvation or lubrication failure;
• Coolant loss;
• Continued operation following a fault becoming apparent;
• Vehicle modifications, tuning, remapping, or software alterations;
• Third-party repairs, adjustments, dismantling, or interference;
• Accident damage;
• Pre-existing faults;
• Consequential failures; or
• Any other excluded cause detailed within these Terms & Conditions.

The Customer acknowledges and agrees that the determination of whether a warranty claim falls within the scope of this warranty shall be made by Warrington 4x4 following its inspection, testing, and assessment of the vehicle.

The findings, conclusions, and warranty determination made by Warrington 4x4 shall be final unless evidence is produced demonstrating a clear and material error in the assessment.

Where a warranty claim is rejected, all inspection, diagnostic, testing, dismantling, transportation, recovery, storage, and associated costs shall remain payable by the Customer at Warrington 4x4’s prevailing rates.

Limitation of Warranty

Where a warranty claim is accepted, Warrington 4x4’s sole obligation shall be to repair, replace, or rectify the defective part or workmanship.

This warranty does not provide for refunds, compensation payments, vehicle replacement, goodwill payments, or cash settlements unless required by law.

Warrington 4x4 shall not be liable for any loss of earnings, loss of profit, loss of business, loss of vehicle use, alternative transport costs, vehicle hire costs, accommodation costs, recovery costs, missed appointments, inconvenience, or any indirect or consequential loss whatsoever.

Statutory Rights

Nothing in this warranty excludes or restricts any rights that cannot lawfully be excluded or restricted under applicable consumer protection legislation. The Customer’s statutory rights remain unaffected.

5. Additional Faults

Where additional faults are discovered during diagnosis or repair, including but not limited to timing chain faults, turbocharger faults, DPF faults, EGR faults, piston cooling jet faults, engine internal faults, or any other related mechanical defects, the Company will advise the Customer and seek further approval where required.

Any costs not approved or paid by the warranty provider remain payable by the Customer.

6. Retention of Title

All parts supplied and fitted by the Company shall remain the property of the Company until all sums due, including repair charges, diagnostic charges, storage charges (if applicable), and any warranty claim shortfall, have been paid in full.

The Company reserves the right to retain possession of the vehicle and any replaced or newly fitted components until all outstanding amounts have been settled.

7. Release of Vehicle

The Company reserves the right to withhold release of the vehicle until payment has been received in full for all amounts due, including any balance not covered by a warranty provider.

Customer-Supplied Parts Policy

To maintain the quality, reliability, and warranty of our repairs, we do not fit customer-supplied parts, components, consumables, or accessories.

All parts fitted by us are sourced through approved suppliers to ensure authenticity, provenance, traceability, suitability, and warranty support.

As we cannot verify the origin, authenticity, quality, specification, storage conditions, compatibility, or suitability of customer-supplied parts, we are unable to offer any warranty, guarantee, or liability for such components. Accordingly, customer-supplied parts will not be accepted for installation unless expressly agreed in writing prior to booking.

 

Seized, Corroded or Damaged Components

Many vehicles, particularly older or higher-mileage vehicles, contain components that may be seized, corroded, weakened, damaged, or otherwise deteriorated through age, environmental exposure, previous repairs, or wear and tear.

Where removal of components is necessary, fixings such as bolts, studs, nuts, pipes, unions, sensors, injectors, glow plugs, clips, brackets, and associated hardware may break, seize, strip, shear, or become damaged despite reasonable care being exercised.

The repair, extraction, replacement, or rectification of seized, corroded, broken, or damaged components is not included within standard quoted labour unless expressly stated.

Any additional labour, specialist tooling, replacement parts, machining, drilling, extraction work, or remedial repairs required as a result of seized, corroded, broken, or damaged components will be chargeable in addition to the original quotation and charged at our prevailing labour rate.

Warranty Exclusions and Usage Limitations

Any warranty, guarantee, or goodwill contribution provided by the Company is subject to the following conditions and exclusions.

Mileage Limitation

Unless otherwise agreed in writing, any warranty or guarantee provided by the Company is limited to vehicles driven no more than 15,000 miles per annum.

Where a vehicle exceeds 15,000 miles per annum, the Company reserves the right to reject, reduce, or void any warranty claim where the increased mileage may reasonably have contributed to the failure or defect.

Excluded Vehicle Uses

Unless expressly agreed in writing prior to the commencement of work, no warranty, guarantee, or goodwill contribution shall apply to vehicles used for:

• Taxi, private hire, chauffeur, ride-hailing, or hackney carriage services;
• Driving instruction or driver training;
• Courier, delivery, haulage, or commercial distribution services;
• Vehicle rental, self-drive hire, or fleet hire;
• Emergency service, security, or enforcement purposes;
• Motorsport, racing, rallying, drifting, time trials, track days, speed testing, competition use, or performance events;
• Off-road competition or recreational off-road use;
• Any commercial application involving abnormal operating conditions.

General Warranty Exclusions

The Company shall not be liable for any defect, damage, or failure arising from:

• Misuse, abuse, neglect, or improper operation of the vehicle;
• Continued use of the vehicle after a fault becomes apparent;
• Failure to follow manufacturer servicing schedules or maintenance requirements;
• Lack of lubrication, overheating, coolant loss, fluid contamination, or fluid neglect;
• Accidents, collisions, impact damage, fire, theft, vandalism, flooding, water ingress, or environmental damage;
• Modifications, tuning, remapping, software alterations, performance enhancements, or non-standard vehicle specifications;
• Customer-supplied parts or components not supplied by the Company;
• Defects in parts not supplied or fitted by the Company;
• Normal wear and tear;
• Failure of associated, connected, pre-existing, aged, worn, weakened, or unrelated components;
• Acts of God, extreme weather events, or circumstances beyond the Company's reasonable control.

The Company reserves the right to inspect the vehicle and investigate any claim before accepting liability under any warranty or guarantee.

Any warranty or guarantee provided by the Company is limited solely to the repair or replacement of parts and labour originally supplied by the Company and shall not extend to consequential losses, loss of earnings, loss of use, vehicle recovery costs, hire vehicle costs, accommodation costs, business interruption, or any indirect or consequential loss whatsoever unless required by law.

Nothing in this section shall affect the Customer's statutory rights.